Common questions and support documentation

Shield Security Overview

Introduction To The Shield Security Plugin

Some important information about Shield Security plugin.

8 articles

Security Dashboard Sections

Overview of the Shield Security Dashboard sections (sidebar navigation).

1 article

Plugin Compatibility

Important information about plugin compatibility.

11 articles

Shield Plugin General FAQ

Most common questions about Shield and issues.

14 articles


Pro Features

Pro features intro and what you need to do after upgrading to Pro.

4 articles

Pro License

License activation and managing.

3 articles


Pro account and billing information.

9 articles

Customer Support

How to contact support and submit support ticket.

3 articles

Shield Upgrade Guides

12x Upgrade Guides

1 article

16x Upgrade Guides

Shield 16.0 upgrade guides.

1 article

13x Upgrade Guides

Shield plugin upgrade guides.

1 article

14.x Upgrade Guides

2 articles

15.x Upgrade Guides

Shield 15.x releases guides.

2 articles

9.x Upgrade Guides

All upgrade guides for v9.x.

3 articles

10.x Upgrade Guides

All upgrade guides for v10.x.

3 articles

11.x Upgrade Guides

All upgrade guides for v11.x.

6 articles

General Configuration

General Plugin Options

Important default settings used throughout the plugin.

7 articles


Setup CAPTCHA for use across Shield.

2 articles

Import/Export Options

Automatically import options, and deploy configurations across your entire network.

2 articles

Security Admin

Security Admin General

Introduction to Security Admin module and most important general options.

3 articles

Security Admin Restriction Settings

Restricts access to unauthorized admins.

3 articles

White Label

Rename and re-brand the Shield plugin for your client site installations.

2 articles

Security Admin FAQ

Most common questions about Security Admin restrictions.

3 articles

IP Blocking

IP Blocking General

Introduction to Block Bad IPs/Visitors module and most important general options.

2 articles

Auto IP Blocking Rules

Set the auto IP blocking rules.

3 articles

Bots Detection And Blocking

Detect and block bad bots.

7 articles


CrowdSec Community IP Reputation Database

2 articles

IP Management And Analysis

Analyse and manage blocked and whitelisted IPs.

4 articles

User Auto Unblock

Allow visitors to unblock their IP automatically.

1 article

IP Blocking FAQ

Most common questions about blocked or whitelisted IPs or lockouts.

12 articles


Scanners General

Introduction to Hack Guard module and most important general options.

9 articles

WordPress File Scan

Scan areas include: WordPress Core Files, Plugin and Themes, and PHP Malware.

1 article

Core Files Scanner

Scan and monitor WordPress Core Files for changes.

3 articles

Malware Scanner

Scan and monitor files for malware infections.

3 articles

Plugin/Theme Scanner

Scan and monitor Plugin & Theme files for changes.

1 article

Abandoned Plugin Scanner

Scan your assets for whether they've been abandoned.

1 article

Vulnerabilities Scanner

Detect plugins with known security vulnerabilities.

1 article

File Locker

Detects file changes then lets you examine contents and revert as required.

1 article

Unrecognised Files Scanner

Scans for, and automatically deletes Unrecognised Files In Core directories.

2 articles

Scanners FAQ

Most common questions, issues related to the scans.

9 articles


Firewall General

Introduction to Firewall module and most important general options.

2 articles

Firewall Blocking Options

Choose what kind of malicious data to scan for.

1 article

Firewall Block Response

Choose how the plugin will respond when it detects malicious data.

1 article

Firewall Whitelists

Pages and parameters that are whitelisted (ignored by the firewall).

2 articles

Firewall FAQ

Most common questions about Firewall and blocking.

4 articles

Login Protection

Login Protection General

Introduction to Login Guard module and most important general options.

2 articles

Login From Bot Protection

Login, probing and illegitimate bots detection and blocking.

6 articles

2FA By Email

Verifies the identity of users who log in to site using email-based one-time-password

6 articles

Google Authenticator

Verifies the identity of users who login using Google Auth one-time password.

5 articles

Multi-Factor Authentication

Combine multiple authentication factors for increased security.

5 articles

Yubikey Authentication

Use Yubikey device for 2-Factor Authentication.

3 articles

Hide WP Login Page

Hide the WordPress Login page.

3 articles

Login Protection FAQ

Most common questions about login protection, blocking.

12 articles


Users General

Introduction to User Management module and most important general options.

2 articles

User Session Management

Control user sessions and expire idle sessions and prevent account sharing.

1 article

User Registration

Control user registration and prevent SPAM.

1 article

Password Policies

Full control over passwords used by users on the site.

2 articles

User Suspension

Automatically suspends accounts to prevent login by certain users.

2 articles

Login Notification Email

Sends email notification to each user upon successful login and when admins login.

1 article

Comments SPAM

Comments SPAM General

Introduction to Comments SPAM module and most important general options.

2 articles

Auto Bot Comment SPAM Protection

Blocks 100% of all automated bot-generated comment SPAM.

2 articles

Human Comment SPAM Protection

Detect human-based comment SPAM.

1 article

Common Settings For SPAM

Settings that apply to all comment SPAM scanning.

1 article

Comments SPAM FAQ

Most common questions about comments form protection and blocking.

2 articles

Third Party Integrations

Built-In Shield Integrations

Shield can automatically integrate with 3rd party plugins.

1 article

AntiBot SPAM Detection

Detect 3rd-party contact forms SPAM:

2 articles

User Forms Bot Checking

Auto protect 3rd party login and registration forms against Bots.

1 article

Automatic Updates

Automatic Updates General

Introduction to Automatic Updates module and most important general options.

1 article

Auto-Update Options

Make adjustments to how automatic updates are handled on your site.

5 articles

Automatic Updates FAQ

Most common questions about WP auto-updates.

6 articles

HTTP Headers

HTTP Headers General

Introduction to HTTP Headers module and most important general options.

2 articles

Advanced Security Headers

Protect visitors to your site by implementing increased security response headers.

1 article

Content Security Policy Headers

Restrict the sources and types of content that may be loaded and processed by visitor

1 article

HTTP Headers FAQ

Most common questions about headers and content blocking.

2 articles

WP Lockdown

WP Lockdown General

Introduction to WP Lockdown module and most important general options.

1 article


Lockdown certain core WordPress system features.

3 articles

Permissions and Access Options

Provides finer control of certain WordPress permissions.

3 articles

WordPress Obscurity Options

Obscures certain WordPress settings from public view.

1 article


2FA Email Delivery

Shield's dedicated email delivery service to send the 2FA login code.

1 article

Activity Log

Activity Log General

Introduction to Activity Log module and most important general options.

5 articles


Additional Features and Options available to developers

1 article

Activity Log Options

Finer control over the activity log itself.

1 article

Traffic Watch

Traffic Watch General

Introduction to Traffic Watch module and most important general options.

2 articles

Traffic Watch Options

Finer control over the Traffic Watch system.

1 article

Traffic Rate Limiting

Prevents excessive requests from a single visitor.

1 article


Reporting General

Email reports from scans and other important activities on your site.

1 article

Alert/Stats Reports

Reports from scans, stats info and charts.

2 articles

Reports Stats/Charts

Stats and Charts

Stats and charts for you to see how Shield is performing over time.

1 article

Custom Templates

Custom Templates Guidelines

Important information about custom templates.

3 articles

2FA By Email Custom Template

Customise 2FA by email content.

1 article

Discontinued Options


Options that are not available in the most resect plugin versions.

15 articles