How Do I Contact ShieldPRO Support?

Our main goal at ShieldPRO support is to educate our members about our services and help them resolve any issues they may encounter.

Our support team has worked hard to create detailed troubleshooting guides. We’ve identified the most common members' questions and outlined solutions in many articles in our Help Center here. You may use the search bar there to see if an article answers your question.

It is always best to search the Help Center first before contacting support.

We are eager to assist you. So, if you need help getting started, find a bug, or have trouble using our ShieldPRO plugin, get in touch so we can help.

Our support team is highly knowledgeable about ShieldPRO and WordPress security. To better assist you with troubleshooting, it's important for us to know the specific details of the problem you're experiencing.

Please see here how you should structure your support request.

All of these information are extremely helpful for us to better assist you with your request.

Getting in touch is easy. There are 2 ways:

For the best place to start with your support ticket submission, please log into your ShieldPRO account here

https://getshieldsecurity.com/account/

... and then go to the Support Centre page here:

https://getshieldsecurity.com/support/

Support Contact Form

There are email and live chat options on the Pricing page for pre-sales questions.

Pre-sales questions contact options

You can use a help widget located at the bottom of Shield's admin pages.

Help widget

Please use the "Instant Answers" search bar to see if an article answers your question first. If the answer isn't helpful, you can submit a ticket using the contact form shown in the screenshot below.

1. Please understand that we provide 1-to-1 technical support to premium members only.
2. Please contact us from your registered premium email address, and provide us a ShieldPRO license key (where applicable).
3. You should receive a reply from us within the next 24hrs.
4. If you haven't yet upgraded to ShieldPRO to support our work, please bear in mind that you may not receive a reply.

Thank you for your understanding.

For quick help and advice from the Shield community, jump into our Facebook Group here or visit us on the WordPress.org Forum here.